I'm emailing this remark for you in order that AA might greater be capable to inspire employees being additional courteous when issues go Erroneous.Customer service might make such a big difference for those using your service.
went for the Dominican Republic on holiday vacation with my spouse and son on july31 til aug seventh 2015 had a great time right up until time for you to go home, the flight leaving on the aug7th had a hold off for eight hrs for departing to Miami then suppose to connect and head to dulles airport.
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My husband And that i experienced a flight leaving Richmond Virginia that has a remaining location of Seattle Washington. We are accustomed to flying and had flown other airlines earlier that week intending to and from several Places. We had all our info and went to make use of the American Airlines kiosk to print our boarding passes. The kiosk didnt check with if those people who are traveling are armed forces staff so we commenced in excess of and waited in line to speak into a consultant for the counter. At the time we ended up up with the counter we told a lady at the rear of the counter that my partner is from the military and we had two luggage to check in. Thats whenever we were informed that our baggage wherever above weight and it would be 250$ additional. We asked for for that Girl to point out us exactly where the bundle pricing is composed. She was not able to supply that data and went on to inform us we could search it up ourselves. My husband who's enlisted inside the U.S. Coastline Guard has never had to pay excess or any volume for baggage, on orders or personal. My husband gave her the 250$ and that's once the agent we have been speaking with quickly grew to become very impolite and threatened to terminate our full flight.
American Airways,I'm so disappointed !!! I had this kind of complicated time with my disabled child!! You dropped my stroller seat belt, i needed to wander the many way about the airport holding my four decades previous daughter…and just after standing 1 hour for the baggage claim they informed me to call your consumer service ,guess what? They might’nt do just about anything!! it proceeds? unbelievable!!!
I labored at Boeing for Plenty of several years, right up until I ultimately arrived to my senses to The point that the CEO Jim McNerney won't definitely problem himself Along with the ‘true work’ becoming accomplished. Instead, he cuts it down so far with layoffs, that he truly shoots himself in the foot. You would probably Imagine This may harm. Having said that, he leaves just a Company ahead of the penny drops. He did the very same thing with 3M in advance of he took The task as being the Boeing CEO.
My partner is in a nursing residence with Alzheimer’s illness. American is Making the most of my unlucky situation by insisting I spend to transfer his miles to my account though I am the a single who has long been accuring the miles though shopping Using the Advantage card. Disgrace on American Airways. A technician can carry out this with a handful of strokes in minutes.
I flew American Airways for the first time and it'll be my final time it was by far the most Terrible expertise I had ever had that has a airline. under no circumstances yet again you had superior Obtain your act with each other
I'll say she(AA) observed a later on flight for me on An additional airline,which I so appreciated,but she undoubtedly could have a lot more nice in working with me.
We flew Nearly within eyesight with the desired destination, and then the captain arrived on and stated which the technological issue was performing up, and in lieu of landing exactly where our place was, they required to change back again to obtain it serviced by folks that would in fact make this happen.
Make sure you refund by overall fare including the further $twenty I paid for Anything you mentioned was likely to be additional area.
I understand how tricky airline workforce perform. I are actually a Repeated flyer since the America West times. I am the very first to offer the “task effectively performed” coupons to attendants on flights, and, I take care of Anyone with utmost respect.
Two weeks back we received the awful news that our twelve 12 months aged grandson were hit by a truck and killed. We necessary to get from PA to CA as speedily as is possible. It absolutely was Thankagiving week, the worst 7 days from the yr to journey by means of Hotwire, we were being capable of get reservations the next morning on American, not the airline on which we commonly vacation.
My family just traveled from Boston MA to Charlotte NC and had a horrible experience boarding the plane. Equally my small children have disabilities and we were manufactured to board the airplane past. I'm not happy with how your her comment is here airline treats little ones with disabilities. A plan alter need to be manufactured.